Frequently Asked Questions
In 2006, the board of directors of the Luther Burbank Memorial Foundation granted a 10-year naming sponsorship to Wells Fargo Bank. The sponsorship agreement provides essential funding to maintain the non-profit Center’s facility and many arts and education programs. The Arts Center is still owned and operated by the Luther Burbank Memorial Foundation.
Some of our resident companies and rental partners opt to use outside ticketing services.
It takes seven to 10 business days from date of order. If you have not received your tickets in this timeframe, please call the Box Office at 707-546-3600.
Will Call tickets can be picked up at the Box Office anytime before the performance. Tickets for radio station winners are available one hour before the performance ONLY.
SRO stands for “Standing Room Only.” This section is located behind the last row of seats in the balcony with a clear view of the stage.
Yes, if seating is available. However, if adding tickets requires us to move your party in order to keep your group together, there will be a per ticket fee charged for every ticket that needs to be exchanged.
Tickets are non-refundable. In some instances they may be exchanged for another performance. Please contact the Box Office at 707-546-3600 for information specific to your request.
For our patron’s own security, we strongly recommend that you do not purchase tickets from any supplier other than Wells Fargo Center for the Arts or our legally designated secondary supplier, Tickets.com. Only tickets purchased directly from Wells Fargo Center for the Arts or Tickets.com can be guaranteed, and tickets purchased from any other source are done so at your own risk and may be deemed invalid. The re-sale of tickets on Wells Fargo Center for the Arts property is strictly prohibited. Members who resell tickets will loose their member privileges.
Lost, damaged, or stolen tickets may be reprinted for reserved-seating performances only and will be available for pick-up one hour prior to the performance. Please present your current picture ID to the Box Office attendant. There is a $2.00 per ticket reprint fee. Lost or stolen Standing Room Only tickets and those for general admission performances can not be replaced or refunded.
It is not possible to purchase disabled seating online. Please contact the Box Office by phone (707-546-3600) or in person and be sure to notify our staff of any special needs at the time of your ticket purchase. Please also visit the Ticket Information section of our website for more information about our accessibility accommodations.
Ticket prices are determined by the cost to present a performance (artist fees and operating costs) divided by the number of seats available. The Arts Center subsidizes many of its school, family, and arts performances in order to make these shows affordable. Revenue from tickets sales represents only half of the Arts Center’s operating budget. The remainder comes from generous community donations.
Our feature performances (generally with an 8pm start time) are designed for adults, and children under the age of 5 are not permitted. Our family events with afternoon and early evening start times are suited for children and recommended for children ages 3-12. All children, regardless of age, are required to have tickets.
No, and this includes the use of cell phones for taking pictures.
Only certified service animals are welcome and must remain on a leash or harness at all times.
No, parking is available during the Center’s operating hours only and is reserved for event patrons, rental custonmers, and staff only. Unauthorized vehicles will be towed at the owner’s expense.
We have concession services available one hour before show times and during intermission (Please note: not all performances have a scheduled intermission). We serve Lagunitas beer, Kendall-Jackson wine, Pepsi, Diet Pepsi, Calistoga Berry Juice Squeeze, and cookies. For our Family Fun Series we also offer pizza (however, no alcohol is available).
We ask patrons to be respectful of others and behave in an appropriate manner related to the performance that they are attending. Please use discretion when choosing whether it is appropriate to remain seated during a performance or to stand and/or dance at your seat. Due to strict fire department regulations it is never permissible to stand in any aisle space.
If your enjoyment of a performance is being compromised by other members of the audience, please speak with a house manager, volunteer usher, or member of our security staff.
Please Note: Standing and/or dancing for extended lengths of time is expected at some performances and is noted on our website and printed show materials. If you prefer not to stand and/or dance at these performances, it is suggested you purchase tickets in the front of the balcony to obtain a clear view of the stage.
Yes. Wells Fargo Center for the Arts has a variety of space for rent, ranging from our spacious auditoriums to intimate meeting rooms. Visit the Facility Rentals section of our website to view space available, prices, and contact information.
If you would like to become a sponsor or advertiser, please email Tena Hanford, Business Partnerships and Community Rentals Coordinator or call 707-527-7006, ext. 131.