General Information

 

How to Order

In person:
Box Office: Tuesday – Saturday, Noon to 6pm
(Also open one hour before show times)
707-546-3600
50 Mark West Springs Road, Santa Rosa
Highway 101 to River Road exit, east ¼ mile
Plenty of parking

By phone
707-546-3600 (Tuesday – Saturday, Noon to 6pm)

By mail
Wells Fargo Center for the Arts, Box Office
50 Mark West Springs Road, Santa Rosa, CA  95403

 

Online
View our Events page and select by date, genre, or series or, if you already know the show you want to see, proceed directly to “Buy Now.”

 

How to Pay

We accept cash, checks (made payable to Wells Fargo Center for the Arts), MasterCard, VISA, American Express, and Discover Card. There is a $4 per ticket processing fee for telephone orders and a $6 per ticket processing fee for online purchases.

 

Selecting Seats

Our Box Office staff will help you select the best seats possible at the time of purchase. You may view our Seating Chart to better understand the layout of our theater and help assist with this process. Most performances offer blocks of tickets in varying price ranges. Many performances do sell-out. Members of Wells Fargo Center for the Arts receive priority ticketing and may purchase tickets before the general public. Visit our Membership page to learn more about the benefits of becoming a member.

 

Ticket Policies

All purchases are final.  There are no refunds.

 

Ticket Limit
There is a limit of eight (8) tickets per performance per person (regardless of the number of transactions). Ticket purchases are closely monitored and any tickets purchased above the limit will be voided without notice.

 

Exchanges

Tickets may be exchanged for some performances. All exchanges must be completed no later than one business day prior to the performance. There is a charge for each ticket exchanged. Please contact the Box Office for details specific to your request.

 

Reprints
Lost, damaged, or stolen tickets may be reprinted for reserved-seating performances only and will be available for pick-up one hour prior to the performance. Please present your current picture ID to the Box Office attendant. There is a $2.00 per ticket reprint fee.

 

Resale
For our patron’s own security, we strongly recommend that you do not purchase tickets from any supplier other than Wells Fargo Center for the Arts or our legally designated secondary supplier Tickets.com. Only tickets purchased directly from Wells Fargo Center for the Arts or Tickets.com can be guaranteed, and tickets purchased from any other source are done so at your own risk and may be deemed invalid. The re-sale of tickets on Wells Fargo Center for the Arts property is strictly prohibited.

 

Theater Policies

Accommodations for Patrons with Disabilities

 

Accessible Seating
The main floor level of the theater has accessible seating for people with mobility limitations. You must notify the Box Office of any special needs at the time of your ticket purchase. Ushers are available at the theater doors. Please explain to the usher how best to assist you if needed.

 

Assisted Listening
Assisted listening devises are available for our patrons at no cost. Please notify the Box Office staff when you arrive.

 

Restrooms
Wheelchair accessible restrooms are located on the main floor level.

 

Parking
Ample parking is available for persons with handicapped placards. Spaces are located just outside the Center’s north and south entrances.

 

Service Animals
Certified service animals necessary to assist patrons with disabilities are welcome and must remain on a leash or harness at all times. Please contact the Box Office if you intend to bring a service animal to an event so appropriate seating can be reserved for you.

 

Backstage

No one is allowed backstage prior to, during, or after any performance without proper authorization and identification.

 

Cameras & Recording Devices

Taking photographs or making a recording of any kind during a performance is forbidden. This copyright infringement is strictly enforced. Flashes from cameras or lights from video recorders can result in on-stage injuries.

 

Children

We are committed to providing quality experiences for audience members of all ages. Our feature performances (generally with an 8pm start time) are designed for adults, and children under the age of 5 are not permitted.

 

Our family events with afternoon and early evening start times are suited for children and recommended for children ages 3-12. All children, regardless of age, are required to have tickets. As a courtesy to all audience members, we ask parents and guardians to please remove children who may be disturbing others in the theater.

 

Refreshments

Refreshments are permitted in the theater lobby but are prohibited in the theater at all times, bottled water excluded.

 

Theater Etiquette

Performances start promptly at their scheduled time. Please arrive with plenty of time to park and find your seat. Latecomers and those who leave their seats during a performance will be seated at the first appropriate pause in the program, as predetermined by house staff and performers.

Please remember to silence pagers, cellular phones, and watches before entering the theater.
Many people are allergic to scents. Out of consideration for your fellow audience members, please refrain from using perfume and cologne.

We ask patrons to be respectful of others and behave in an appropriate manner related to the performance they are attending. Please use discretion when choosing whether to remain seated during a performance or to stand and/or dance at your seat. Due to strict fire department regulations it is never permissible to stand in any aisle space. If your enjoyment of a performance is being compromised by other members of the audience, please speak with a house manager, volunteer usher, or a member of our security staff.

Please Note: Standing and/or dancing for extended lengths of time is expected at some performances and is noted on our website and printed show materials. If you prefer not to stand and/or dance at these performances, it is suggested you purchase tickets in the front of the balcony to obtain a clear view of the stage.

 

Membership Information

Advance ticket purchases and drink coupons are valid for performances presented by Wells Fargo Center for the Arts only and may not be available for co-promote performances or rental events.

 

Resale of tickets for profit is prohibited and will result in cancellation of membership privileges.

 

New memberships purchased online are processed and become valid for member pre-sale privileges four (4) business days after your application is submitted. Once your application has been processed, you will receive an email confirmation of your active status along with the current pre-sale password. If you are seeking membership immediately prior to a member pre-sale event, please visit the Box Office in person, Monday – Saturday, Noon to 6pm.

 

Advance notification of upcoming performances and the member password required to purchase tickets before the general public will be provided by email and postcard notification. Please view this sample and look for similar notifications arriving in your mailbox.

 

Restrooms

Restrooms are located on both the main floor and balcony levels. Additional restrooms are available in the Arts Center’s east mall.

 

Questions or Concerns

Please see a house manager or volunteer usher if you have any concerns during a
performance. General information about upcoming shows and events is available at the Box Office and the Events section of our website. Please share your comments and let us know how you enjoyed the show by viewing our website’s Contact Us page and sending us an email.